1. Acceptance of Terms

By accessing and using Nordian Inc.’s positioning correction services platform, the user acknowledges that they have read, understood, and agreed to these Terms of Use. If the user does not agree with any part of this document, they should not use the platform.

2. Modifications to the Terms

Nordian Inc. reserves the right to modify these Terms of Use at any time. Any changes will be communicated through the platform. Continued use after the publication of updates implies tacit acceptance of the new terms.

3. Use of the Service

The platform is designed to facilitate the purchase and management of positioning correction services provided by Nordian Inc., which are divided into two categories:

• Services for Nordian products: delivered via L-band satellite. Activation credentials are provided over the internet after purchase confirmation. These services are sold exclusively through annual plans.
• Services for third-party products: delivered via the internet using the NTRIP protocol. These are available as monthly, annual, or 10-hour plans (with monthly renewal of the hourly quota).

The platform allows users to:

• Access a dedicated area to view their active subscriptions, including: plan details, activation and expiration dates, usage credentials, and billing information;
• Purchase and renew subscriptions exclusively through their user account;
• View the service coverage area, available at: https://www.nordian.com/coverage-map.

4. Intellectual Property

All content, trademarks, technology, and interface elements on the platform are the exclusive property of Nordian Inc. or its licensors. Any unauthorized reproduction, distribution, or use is strictly prohibited.

5. Limitation of Liability

Nordian Inc. is not responsible for damages resulting from:

• Improper use of the platform;
• Internet or satellite connection interruptions or failures;
• Incompatibility with third-party products beyond the conditions defined in the coverage area.

The platform is provided "as is", without guarantees of uninterrupted performance or error-free operation.

6. Termination

Nordian Inc. may suspend or terminate user accounts that violate these terms, misuse services, or engage in fraudulent activities. Account termination does not exempt the user from previous responsibilities, including financial obligations.

7. Technical Support

Technical support is provided through the following channels:

• Email: support@nordian.com
• WhatsApp: +55 51 99771-5165

Response times may vary between 1 (one) and 5 (five) business days, depending on the urgency and complexity of the case. Nordian Inc. is committed to prioritizing support requests that directly affect service operation.

8. Refund Policy

Users may request a refund within 7 business days of purchase if:

• They are unable to use the service;
• They are dissatisfied with the service’s performance.

Requests must be submitted through Nordian Inc.’s official support channels. Once the request is reviewed and approved, Nordian Inc. will have up to 30 (thirty) calendar days to process the refund under the following conditions:

• Credit card purchases: the amount will be refunded to the original credit card, subject to the card operator’s processing times.
• Invoice purchases: if already paid, the amount will be refunded via bank transfer to an account provided by the user.

nordian.com

1. Introduction

Nordian Inc. values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and share your information when you use our positioning correction services platform.

2. Data We Collect

We may collect the following data:

a) Data provided by the user:

• Full name
• Email address
• Contact phone number
• Billing information (company ID, address, invoice data)
• Payment details (via third-party payment processors)

b) Automatically collected data:

• IP address
• Browser and operating system
• Access and navigation logs on the platform
• Usage logs and service activation (for technical and operational purposes)

c) External authentication data (SSO):

• When logging in via Google, we collect your name, email, and a unique identifier provided by your Google account.

3. Purpose of Data Processing

We process your data for the following purposes:

• To create and manage user accounts;
• To process and collect payments;
• To activate, renew, and monitor contracted services;
• To issue invoices and payment communications;
• To provide technical support;
• To comply with legal and regulatory obligations;
• To protect the rights of Nordian Inc. and its users.

4. Data Sharing

Your data may be shared with:

• Essential service providers, such as payment processors, hosting providers, customer support tools, and tax or invoice service providers;
• Public authorities, when required by law, court order, or regulatory obligation.

We do not sell, rent, or share your data with third parties for marketing purposes.

5. Data Storage and Security

Your data is stored on secure servers that may be located in Brazil or in countries with adequate data protection laws.

We adopt technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including for legal, fiscal, or audit purposes.

7. User Rights

In accordance with the Brazilian LGPD and other applicable laws such as the GDPR, you have the right to:

• Access your personal data;
• Correct incomplete, inaccurate, or outdated data;
• Request deletion of unnecessary or improperly processed data;
• Withdraw consent at any time;
• Request data portability;
• Receive information about data sharing;
• Object to certain types of data processing, when applicable.

To exercise your rights, please contact us at: support@nordian.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure the platform functions properly;
• Improve the user experience;
• Collect usage statistics.

You may configure your browser to block cookies; however, some platform features may not work correctly as a result.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. When changes occur, we will notify users through the platform or via email.

10. Contact

If you have any questions or requests regarding this Privacy Policy, please contact us:

• Email: support@nordian.com
• WhatsApp: +55 51 99771-5165